Q. I’ve lost my unique log in details to access my child’s photos. Can I still order them?

A. Yes. Just email orders@MySchool.Photos or call 01342 894009 and let us know. We’ll solve the problem from there.

Q. Is there deadline to order my child’s photographs?

A. If you wish to receive your child’s photos via their school, there is a cut-off date after which orders would be charged postage and packaging. This is usually around two weeks after the photoshoot. However, if you’re happy to have the photos to be delivered directly to your address, you can do that at any time by ordering online, subject to a small postage and packaging charge.

Q. Can my children be photographed with other family members?

A. Yes. We take family group and sibling photographs. Just make sure this is arranged with your child’s school beforehand.

Q. My order arrived damaged or part of the order is missing. What should I do now?

A. Please contact us straight away for us to resolve your problem. Email orders@MySchool.Photos or call 01342 894009.

If we didn’t answer your question, please email mail@MySchool.Photos or call 01342 894009. We’ll be more than happy to help.